Within Switzerland We ship orders within Switzerland via Swiss Post with complimentary shipping for all orders.
International Shipping For orders outside of Switzerland, we rely on FedEx for secure and efficient delivery, also with complimentary shipping for all orders.
Customs and Duties
Please note that customs duties and import taxes may apply to orders shipped internationally. These charges are determined by the customs authorities of the destination country and are beyond our control. Customers are responsible for any additional fees imposed by customs. We recommend contacting your local customs office for more information on potential duties and taxes before placing your order.
I still have not received my order
If you have not yet received your order, please don’t hesitate to reach out to us for assistance. Please send an email to store@theicestmoritz.ch, including your order number and the date of your purchase. We’ll do our best to resolve any issues promptly and ensure you receive your order as soon as possible. Your satisfaction is our priority, and we’re here to help.
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To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
